Returns and refund policy

Every print we make is custom-made from your own file, so we can't take back an order because you've changed your mind. But if something is wrong with your print, we'll put it right at no cost to you.

What's covered

Tell us within 7 days of delivery if your order:

• has a print-quality problem, such as failed layers, warping or missing sections
• arrived damaged
• is the wrong item, material, colour or quantity compared with your order
• is incomplete

We'll reprint and resend it free of charge, or give you a full refund including the ₹200 delivery charge. You choose which.

What isn't covered

• Change of mind, or ordering the wrong file, size or quantity
• Problems caused by the design itself, for example walls too thin to be strong, or parts designed without enough clearance to fit together
• Normal features of 3D printing, such as fine layer lines and small marks where supports were removed
• Prints that have been modified, painted, sanded, heat-damaged or misused after delivery
• Problems reported more than 7 days after delivery

Not sure your design will print well? Email us before you order, or read our STL file checklist.

How to report a problem

1. Email info@printin3dindia.com within 7 days of delivery.
2. Include your order number, a short description of the problem, and clear photos of the print. For a damaged parcel, include photos of the packaging too.
3. We'll reply within 2 working days. We may ask for more photos or a short video.

If we need the item back, we'll arrange and pay for the return courier. Please keep the item and its packaging until we've resolved your request.

Refunds

Approved refunds go back to your original payment method, including the delivery charge. We start the refund within 2 working days of approving it. Depending on your bank, it usually reaches your account within 5 to 7 working days. We don't issue store credit instead of a refund.

Cancelling an order

You can cancel for a full refund until we start printing your order. Email us as soon as possible with your order number. Once printing has started, the order can't be cancelled, because the part is made specifically for you.

Contact and grievances

This policy does not affect your rights under the Consumer Protection Act, 2019.